tribet SportsbookQRIS, e-wallet, mobile banking, local payment & online payment Virtual Account Banking

Support channels

We at tribet provide customer support through multiple channels to address account, payment, game, and technical questions. Live chat is integrated into the mobile app and website — you can initiate a conversation directly from your account dashboard or the help menu. Our chat agents respond typically within subject to verification during peak hours and under subject to verification during off-peak periods. Email support is available at a dedicated address; typical turnaround is 2–4 hours for straightforward queries and up to 8 hours for issues requiring investigation (such as transaction discrepancies). The in-app help center provides self-service guides covering common topics: account registration, KYC verification, deposit and withdrawal procedures, game rules, payment troubleshooting, and security best practices. Choose your contact method based on issue urgency — chat for immediate assistance, email for detailed documentation, and the help center for learning and reference.

Common request categories

Our support team handles four primary request types. Account access requests include password resets, two-factor authentication setup, and identity verification after suspicious login attempts. Our team verifies your identity using registered email, phone, and recent account activity before issuing a password reset or unlocking your account — this verification typically takes subject to verification. KYC requests cover document uploads, resubmission after automated rejection, and status tracking. The KYC process uses automated identity verification and document scanning; most submissions complete within subject to verification, though some require manual review (adding 24–48 hours). Payment requests address deposit confirmation, withdrawal status, failed transactions, and payment-method changes. Most payment issues resolve within 1–2 hours; complex cases involving bank-side delays may require follow-up with your bank. Technical requests cover login errors, app crashes, missing balances, game loading issues, and connection problems — these typically resolve within subject to verification once diagnosis is complete.

Response window expectations

We aim to respond to all support requests within defined service-level windows. Live chat responses occur within subject to verification on average; during business hours (09:00–21:00 local time, seven days a week) we target under subject to verification. Email responses typically arrive within 2–4 hours for straightforward issues and up to 8 hours for investigations. Account verification (identity checks for password reset or withdrawal review) completes within subject to verification in most cases; first-withdrawal KYC verification may extend to 24–48 hours if manual review is required. Payment processing windows depend on your chosen method: e-wallets (DANA, OVO, GoPay, ShopeePay, LinkAja) usually complete within subject to verification; QRIS transfers take subject to verification; bank virtual-account transfers (BCA, Mandiri, BRI, BNI) finish within subject to verification. Withdrawal requests follow the same timelines after account verification; first withdrawals may add 24 hours for compliance review. We do not guarantee exact processing times but aim to complete most transactions within the stated ranges.

Escalation flow

If your initial support ticket does not resolve your issue within the stated timeframe, you can request escalation. When escalating, provide your ticket number, a clear summary of the unresolved problem, and any previous support correspondence. Escalated tickets route to a senior support specialist or the relevant department (payments, security, technical, promotions). Escalation review typically takes 24–48 hours. To streamline escalation, include relevant details: transaction IDs for payment issues, error screenshots for technical problems, and a chronological timeline of steps you have already taken. Our escalation team may request additional account information or banking details to investigate; they will contact you via your registered email or phone. Once resolved, we send a summary and any corrective actions (refunds, account credits, or service adjustments) to your registered contact.