tribet Casino & Sportsbook FAQ

tribet operates only in jurisdictions where local law permits our services. We do not offer access in regions where online wagering is prohibited. Users are responsible for verifying that their access and use of tribet complies with their own jurisdiction's laws. If you are unsure whether tribet is available in your location, contact our support team before creating an account. We serve users across Indonesia where local regulations allow, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, subject to local legal requirements.

After you create your tribet account, we send verification codes to your email and mobile number to confirm you control both. Once you enter these codes, we ask for government-issued ID (passport, national ID, or driver's license) and a selfie holding that ID. Upload both through the app or web portal. Our compliance team reviews these documents and typically completes verification within hours on business days. During holidays such as Idul Fitri or Nyepi, review windows may extend by one to two days. You'll receive an email confirming when your account is fully verified and ready for deposits.

Click "Forgot your password?" on the login page and enter your registered email address. We'll send a password-reset link to that email within minutes. The link expires after one hour for security. Click it, set a new password (at least 8 characters, including uppercase, number, and symbol), and log in with your new credentials. If you no longer have access to your registered email, contact our support team via in-app chat or email. We can verify your identity through your registered mobile number and government ID on file, then assist you in recovering your account.

No. Each user is permitted one active tribet account. Opening multiple accounts using the same identity, email, or phone number violates our terms and may result in account closure and balance forfeiture. During account verification, we check for duplicate registrations and linked accounts. If we detect a second account under your name, both accounts may be suspended. If you accidentally created a duplicate account, contact our support team immediately so we can close it before it causes issues.

tribet does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may charge you a small transaction fee depending on your payment method and account type. E-wallet providers like DANA, e-wallet, mobile banking, and local payment typically process transfers without additional charges. Bank virtual-account transfers (online payment, e-wallet, mobile banking, local payment) may incur standard clearing fees set by your bank, not by tribet. Check your bank's fee schedule before transferring if you want to know the exact cost. Any fees charged are your responsibility, not tribet's.

Yes. tribet supports all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you select a bank transfer on the Deposit page, we generate a unique virtual-account number tied to your account. Transfer funds from your bank app to that virtual account using standard online or mobile banking. Once our system detects the transfer, your balance updates automatically, typically within standard bank clearing times (hours to one business day). We also accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster e-wallet deposits that confirm within seconds.

Submit a withdrawal request through your Account Settings. We verify the request for compliance and fraud prevention, which typically takes hours to one business day. Once approved, e-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) settle within minutes. Bank account withdrawals (online payment, e-wallet, mobile banking, local payment) settle according to your bank's standard clearing schedule, usually within one business day. You can track your withdrawal status in your account's transaction history. If a withdrawal is delayed or rejected, our support team will notify you with the reason and next steps.

tribet periodically offers cashback promotions to active users. Details of any active offer appear in your account's Promotions or Offers section. Cashback is typically calculated based on your net loss or gaming activity during a defined period (e.g., Monday–Sunday each week). Once the promotion period closes, tribet calculates your cashback amount and credits it to your account balance automatically. You can then withdraw the cashback or use it for further gaming. Check your account regularly for active promotions, as terms and conditions vary. Contact our support team if you have questions about a specific offer's eligibility or calculation.

tribet covers major football leagues and tournaments including Liga 1 (Indonesia's top division), Piala Indonesia, Champions League, and Premier League. We also offer markets on international tournaments such as Piala AFF (Southeast Asian Football Federation championship). Beyond football, we list MotoGP, badminton, and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Check the tribet app or website for the full, current list of available markets.

If you suspect someone has accessed your tribet account without permission, change your password immediately. Go to Account Settings → Security → Change Password. Enter your current password, then set a new one (at least 8 characters, uppercase, number, symbol). This logs out all existing sessions. Next, review your login history in Account Settings → Security → Login History. Check for logins from unfamiliar locations or devices. If you see unauthorized access, contact our support team right away via in-app chat or email. Provide the time and location of the suspicious login. Our team will investigate and assist you in securing your account. Enable two-factor authentication (2FA) for added protection going forward.

Our tribet support team handles inquiries in English and Indonesian (Bahasa Indonesia). Contact us via in-app chat, email, or live help during business hours. If you prefer Indonesian, our team is ready to assist. If you write in English, response times are the same. We aim to respond to support requests within hours on business days. During holidays or peak periods, response windows may extend. Include your username and a clear description of your issue in your initial message so our team can help you faster.